Welcome to Speiry’s FAQ page. Below are answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us at support@kuety.shop or call us at +1 (352) 512-4159.

🛒 Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Can I modify or cancel my order after it’s placed?
A: Orders are processed quickly, so please contact us as soon as possible if you need to make changes. Once an order is shipped, it cannot be modified or canceled.

Q: Is my payment information secure?
A: Yes, we use secure encryption technology and partner with trusted payment gateways to protect your data.

🚚 Shipping & Delivery

Q: Where do you ship?
A: We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Q: How long does delivery take?
A: Standard shipping takes 4–8 business days. Expedited shipping (if available) may take 2–4 business days.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email to monitor its delivery status.

📦 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. Visit our Refund & Returns Policy for full details.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is defective or we made a mistake with your order.

Q: How long do refunds take?
A: Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.

💡 Product Information

Q: Are your products pre-assembled?
A: Some items come pre-assembled, while others require simple assembly. Assembly instructions are included with applicable products.

Q: Do you offer bulk or wholesale discounts?
A: For large or bulk orders, please contact us at support@kuety.shop for special pricing and availability.

🛠️ Support

Q: What if my item arrives damaged or defective?
A: Please contact us immediately with your order number and photos of the damage. We’ll arrange a replacement or refund as quickly as possible.

Q: How can I contact Speiry?
A:
📧 Email: support@kuety.shop
📞 Phone: +1 (352) 512-4159
📍 Address: 3310 Berlin Tpke, Newington, CT 06111, United States

Still have questions? Don’t hesitate to reach out—our team is here to help!